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What impact has TourCert had on companies within the TourCert community? What are the long-term benefits of certification? Here’s what our partners have to say about us…
„Außer den üblichen Verbesserungen wie Steckerleisten einzuführen, Papier zu sparen und ökologische Büroprodukte zu kaufen, haben wir durch den Zertifizierungsprozess von TourCert unser Produktportfolio überarbeitet. Wir sind endlich dazu gekommen, uns jeden Leistungsträger, jedes Hotel und jeden Partner, mit dem wir kooperieren, einzeln und strukturiert anzuschauen. Manche haben wir ausgetauscht, einige sind komplett rausgeflogen. Das hat unserem Gesamtprogramm eine wesentlich höhere Qualität gegeben.“
“We gained a great deal for our company’s development through the TourCert certification process. Whether it was the noticeably improved consulting quality, better internal communication, or the fact that we now operate a solar system and clearly demonstrate our commitment to sustainability – it has all made a difference. For us, it was a valuable process that advanced awareness, transparency, and motivation within our organization. I can warmly recommend the CSR process to any company.”
“Through TourCert and the certification process, we learned that sustainability touches far more areas of our business than we had realized. TourCert showed us how to position ourselves even more efficiently in terms of sustainability. The regular recertification gives us a unique opportunity to review all areas for sustainability on a recurring basis and improve each time. Embedding sustainability within the company is an ongoing process, with levers that can be continuously adjusted.”
“Even in our Munich office alone, the TourCert certification process has sparked a lot of change. The commitment of our employees is tremendous, and I am very proud of my team.
It’s similar with our partners. Usually, nothing spectacular happens, but a shared understanding develops. I believe we have truly succeeded when we no longer need to talk about it extensively, but instead discuss naturally how certain standards are met. Once that is achieved, we have fully embraced and internalized the principles of sustainable tourism – and then everyone has won.”
“With the support of the Austrian Development Agency (ADA), the agency for Austrian Development Cooperation, TourCert’s management system has been successfully expanded to Latin America, starting with the Andean countries of Ecuador and Peru. I am pleased that through this project we are working to provide a better future for local communities through sustainable tourism. These efforts take us another step closer to making businesses in the target regions more sustainable and advancing sustainable development.”
“Since its founding nearly 20 years ago, Chamäleon has been a tour operator that places great value on sustainability. To make this commitment transparent for our customers, we decided to pursue certification through TourCert. Internally, the seal has helped us systematize our processes. Externally, it makes the often-discussed concept of sustainability more tangible for our clients. For this reason, we can also wholeheartedly recommend certification to other companies. TourCert provides excellent support and tailors the process to the size and structure of each organization.”
“We are proud that Geisel Privathotels has been the first hotel operator to be awarded the TourCert quality seal. As a family-run private company, we consider it a given that people are at the center of our daily activities and decisions. Beyond our ecological commitment to our home city of Munich, our primary focus is to be a responsible employer for our staff and prospective employees.”
“By implementing TourCert’s certification system, we introduced changes to our business processes, adjusted our product offerings, and modified parts of our company policies. This has been extremely beneficial for our organization. The CSR process was gradually introduced, with all employees consciously involved and informed at every stage. As a result, the idea of sustainability is now actively lived and embraced by our entire team.
In conclusion: we are very glad that we undertook the CSR process.”
“The TourCert certification offers a great opportunity for any company to get started, no matter where they currently stand. I see stagnation in this area as a step backward. Whether a company has already established sustainable structures and begins at a higher level, or is just starting out, the CSR certification focuses on progress rather than being at 100% from the outset – which would be impossible anyway. Those who embark on the journey will gradually achieve their goals.”
“This convinced the EcoTrophea jury: the winning project, TourCert Andina, which was honored in 2016 with the EcoTrophea sustainability award from the German Travel Association (DRV), considers both the protection of the environment and nature in the Andean countries, places a strong emphasis on the economic development of the regions, and thereby demonstrates social responsibility toward the local communities. Since 1987, the DRV has annually recognized initiatives and projects that make a meaningful contribution to protecting the environment and nature in travel destinations and engage with local social issues. Congratulations to TourCert for receiving the 2016 EcoTrophea for their TourCert Andina project!”
“We have been certified as one of the first tour operators since 2009 and have repeatedly undergone recertification. At that time, our sales and marketing strategies were the focus of the analysis. We concentrated particularly on the question of whether a print catalog was still necessary. Through the CSR process, we gained a comprehensive overview via measurable indicators, which made it much easier to answer this question. We discontinued our print catalog and have no regrets. In doing so, we achieved cost savings of several tens of thousands of euros. This is just one example among many where the CSR process has highlighted positive developments for us.”
“As a founding member of forum anders reisen, sustainability has always been a central part of our company philosophy. Through the certification process, we realized that in everyday competition we are still often tempted to conform to the mainstream. The CSR process highlighted the true strengths of our product, which had a positive impact on our marketing and product design – and ultimately on booking success.
The regular independent review also helps build trust with our customers. They can see that we care about the well-being of people and the environment in the destinations we visit, which provides a sense of security regarding their own travel.
The benefits gained from the CSR process far outweigh the investment.”